Delivery - Returns - Claims
- Goods will be sent via courier unless instructed by the Customer to use an alternative freight service. Delivery within New Zealand is free for orders over $50 excluding GST. A $5.95 freight/handling fee will apply to orders less than $50 excluding GST.
- Custom manufactured and special packaged items are not returnable. Products may be returned within fourteen (14) days of delivery for credit or refund. Non-stock, custom made, and specially packaged products are non-returnable. The Supplier reserves the right to charge an administration/handling fee of 10% to any returns.
- All Freight costs in relation to returns are at the Customers expense.
- Claims arising from damage or loss in transit must be made in writing within 7 days of date of Invoice.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in New Zealand. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.